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Privacy Policy

This Privacy Policy explains how Naked Finance collects, uses, and protects your personal information in connection with our services and your use of our website.

 

1. Information We Collect

 

We collect information to provide our financial services and to operate our website effectively. The information we collect includes:

 

A. Information for Our Financial Services

To provide our services, we are required to obtain and hold certain information from you such as:

  • Contact details, financial information and records, and medical information and records.

 

B. Information from Our Website and Marketing

  • Basic Contact Information: Such as your name, email address, and other details you provide through contact forms, registrations, or inquiries.

  • Usage Details and IP Addresses: Information about your device and browsing patterns gathered during your interaction with our site.

  • Cookies and Similar Technologies: We use cookies to enhance user experience, for analytics, and to deliver tailored content or advertising. You have the option to refuse cookies via your browser settings.

 

2. How We Use Your Information

 

We use the information we collect for the following purposes:

 

  • To Provide Our Financial Services: We collect your personal information to provide advice that is correct for your situation and your needs, as well as facilitate applications for things such as insurance, mortgages, and KiwiSaver. We also collect information to support making claims against insurance policies.

  • To Respond to Your Inquiries: We use your name and email address to respond to your questions and requests submitted through our website contact forms.

  • To Improve Our Website and Services: We may use your information to analyse website traffic and user behaviour to improve the Website and our services.

  • For Marketing and Remarketing: We may use your information and third-party cookies to deliver targeted ads based on your behaviour on our site. These ads may be displayed on platforms like Facebook, Instagram, and Google.

  • To Comply with Legal Obligations: We may disclose your information as required by law or to comply with a legal process anywhere in the world.

 

3. Sharing Your Information

 

Besides our staff, we may share your information with third parties only as described below:

 

  • Other Financial Service Providers such as insurers, banks, and KiwiSaver providers as is required to assist in obtaining an insurance policy, lending or joining a scheme.

  • Compliance advisers, assessors, regulators, or any claims investigators who may need access to such information.

  • Other professionals or institutions such as solicitors, accountants, general insurance brokers, and lenders when such services are required to complement our advice for you.

  • Service Providers: We may share your information with trusted third-party service providers such as email marketing providers (e.g., HubSpot), website analytics providers (e.g., Google Analytics), and our CRM platform. These providers are located in various countries and adhere to appropriate data protection laws.

  • Third-Party Marketing and Advertising: We may share your information with marketing, advertising, and data analysis partners to deliver personalized content and advertising to you. These third parties act on our behalf and must comply with strict data privacy standards.

  • Statutory Authorities as required by law.

 

4. Your Choices and Rights

 

Opt-Out of Marketing

If you wish to opt out of receiving marketing communications from us, you can do so by clicking the 'unsubscribe' link at the bottom of our marketing emails or by contacting us directly. Please note that even if you opt out of marketing communications, we will continue to send you transactional or service-related emails.

All clients will receive operational emails containing important information and updates regarding any product or service they may have with Naked Finance, regardless of subscription status, to ensure our disclosure obligations are met. Please contact your adviser for more information on this.

 

Your Rights Under the Privacy Act 2020

In accordance with the Privacy Act 2020, you have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information or to have it corrected, please contact us at support@nakedfinance.nz, or 09 416 4357.

 

5. Data Security and Retention

 

How We Keep Your Information Safe

We keep your information safe by storing it in a secure CRM and only allowing the necessary and required staff access to this information.

 

How Long We Keep Your Information

We keep your information for as long as you are a client of Naked Finance, so we have all relevant and past information. If you cease being a client, we are obligated to hold your information on file for a period of at least seven years, however, we will retain this information until such time as any statute of limitations relating to the advice provided has passed.

 

6. Changes to This Policy

 

We may update this policy from time to time. You are advised to review this policy periodically for any changes. Changes to this policy will be effective when posted on this page.

 

7. Contact Us

 

For questions about this Privacy Policy or our privacy practices, please contact us at:

Email: support@nakedfinance.nz

Phone: 09 416 4357

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